portfolio  |  press  |  site map  |  login   Proactive Server Maintenance Program This program is ideal for customers interested in addressing network issues that arise before they become serious and affect the operation of the practice, acting proactively rather than responding reactively. The program was developed based on our customers’ goals to reduce and manage the expenses of ongoing maintenance of their existing networks. The program is centered on having an MME technician connect to your practice’s server once per month and reviewing the status of the backup system, antivirus protection, event logs, uninterruptible power system, storage systems and security updates. We will be looking for signs of developing problems while performing necessary ongoing maintenance. Benefits Investing in this program will reduce the Total Cost of Ownership (TCO) of your network by minimizing unplanned interruptions of the whole practice. An MME expert will keep your server in tune so that your network, and your practice, will continue to run smoothly. How does it work? Every month an MME technician will connect to your practice’s main file server either by pcAnywhere or Terminal Services over your practice’s existing high speed Internet connection. Once connected, they will inspect the server’s performance following a predefined maintenance list. Since it may be necessary to restart the server as part of the maintenance, the timing of the work will be coordinated not to interrupt your practice’s operations. At the completion of the work a report will be sent to you via email informing you of the work performed so that you can have peace of mind knowing everything is working. If an issue is uncovered that cannot be addressed within the scope of this program (such as the UPS battery needing routine replacement), you will be contacted immediately and informed of the issue so that a course of corrective action can be set in motion. What does it cost? A twelve month subscription costs $1,195 and is paid annually in advance. If you also have a terminal server, both servers will be maintained for a total of $1,895 per year. How do you enroll in the program? All it takes is a simple call to your MME representative and say "do it." We will gather the necessary information from you (often we have everything we need already) and once your payment is received we will schedule your first service. What are the minimum requirements? To be able to effectively perform the responsibilities we need the following: A dedicated file server that is not used by the practice as a workstation in any way (one where the staff sit and use it like a regular PC). A designated contact person to coordinate the scheduled work and address unresolved issues. An email address to send the monthly status report to. Email is the only format that this report will be sent. The server must be remotely accessible via TCP/IP over a high speed internet connection such as DSL or Cable Modem. The servers IP address must be provided and be static. This program is not available to practices with dial-up connections. The server must be running Symantec pcAnywhere software, set to automatically host via TCPIP. Microsoft Terminal services may be another option. A pcAnywhere caller account must be created for MME. We must be provided with the passwords to the Administrator accounts of the server and firewall device. What are the limitations of the program? This program is designed as routine maintenance for your network, similar to getting the oil changed in your car every 3000 miles. We are checking under the hood and changing the oil, not rebuilding the engine. It is not all-inclusive, nor is it designed to resolve any issue that arises with the server or the network. Specifically: It is limited to the inspections detailed in a predetermined maintenance list The service will be provided once per month on a date and time that is mutually acceptable to both parties. MME must be allowed to perform the work within reasonable business hours of 7am to 6pm Pacific Time. Although every effort will be made to discover developing issues, this is in no way a guarantee of system performance. Regular maintenance should lead to reliable operation, but many other factors can affect the performance of the server or network that are beyond our control such as environmental factors, equipment deterioration or failure and changes made by others. Minor issues that are discovered and can be addressed with a reasonable amount of time (less than one hour total per month) are covered by this program. Maintenance will only be performed remotely, this is not an onsite program. No other support needs may be combined with this program. Any support needs for the practice not specifically included in this program are billed according to MMEs standard billing practices. No phone support or other forms of server work are included in this program. Sample Maintenance List The following is a sample maintenance list of the items that will be reviewed by the technician. A maintenance list for your individual needs will be determined by your MME representative when you enroll in the program. Backup System Check the job status and review the backup completions since the last maintenance Review the backup logs for any failed or incomplete backup jobs and adjust the system as necessary Delete any logs older than one month Update the integral virus protection as needed. Perform a limited test restore from the tape drive (if applicable) to ensure backup integrity. Antivirus System Check that the system is operational LiveUpdate the software (Update virus data files via Internet) Check quarantine for any viruses and review their origins. Empty quarantine Uninterruptible Power System Check functional status Perform a self-test Initiate a calibration Operating System Apply all available Microsoft Critical Updates via Microsoft Windows Update Restart the system as needed Review the event logs for unusual errors or issues, then clear the event logs Review the Dell OpenManage system Storage System Review the status of the RAID array Review the remaining available storage on all local drives Clean any temp files that may have accumulated Empty the recycle bin